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FAQs

When will I receive my order?
All orders are processed and shipped within 5-7 business days (Monday-Friday). Please allow 7-10 business days for your order to arrive.

What shipping methods do you use and what is my cost?
All orders are shipped via Fed Ex Ground for a shipping fee of $5. Express shipping is not available currently.

How can I track my shipment?
You will receive a tracking number via email or text once your order has been processed.

Where do you ship?
We ship within the contiguous US. We are unable to ship to AFP/FPO/DPO addresses and internationally.

 

What is the return policy?
We accept returns and exchanges within 30 days of the date of purchase with receipt.

How do I make a return?
We will gladly process your return or exchange in person at our retail store. Or you may mail your return or exchange, at your expense, to:

The HPX Store / RETURNS c/o The Franklin Institute
222 N. 20 th Street, Philadelphia, PA 19103

Please include your return/exchange form.  Once received, please allow up to seven days for the return or exchange to be processed to your original form of payment.
What payments do you accept?
We accept all major credit cards.

When will my payment process?
Your payment method will be charged upon placing your order.

How can I cancel or change my order?
Unfortunately, we are unable to cancel or change an order once it is placed. If you have additional questions about your order, please fill out this
form

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